Welcome to Space Geek’s FAQ page! Below, you’ll find answers to some of the most common questions about our products, shipping, returns, and more. If you don’t see your question here, feel free to contact us at info@spacegeek.co.uk.
1. What types of products does Space Geek sell?
At Space Geek, we offer a wide range of space-themed products, including:
- Physical Products: Space gadgets, home decor, apparel, and more.
- Digital Products: Space-themed eBooks, downloadable images, star maps, and other digital content.
We aim to provide unique products that bring the beauty and mystery of space to your home and life!
2. How long will it take for my order to arrive?
Shipping times depend on your location and the type of product ordered. Since we use a dropshipping model, shipping times may vary.
- United Kingdom: 10-15 business days
- Europe: 15-20 business days
- USA and International: 15-30 business days
You will receive a confirmation email with tracking information once your order has shipped.
3. How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the size of your order. All applicable shipping charges will be displayed before you complete your purchase.
4. Can I return a product?
Yes, we offer returns on physical products within 14 days of receiving your order, as long as the item is unused and in its original packaging. To initiate a return, please contact us at info@spacegeek.co.uk.
Please note:
- Digital products (e.g., eBooks, downloadable images) are non-refundable once purchased.
- Return shipping costs are the responsibility of the buyer.
5. What if I receive a damaged or defective item?
If your product arrives damaged or defective, please contact us within 7 days at info@spacegeek.co.uk. Include your order number and a photo of the damaged item, and we’ll arrange for a replacement or refund.
6. How do I download my digital product?
Once your purchase of a digital product (such as an eBook or image) is complete, you’ll receive an email with a download link. If you don’t see the email, please check your spam/junk folder or contact us at info@spacegeek.co.uk for assistance.
7. Do you offer worldwide shipping?
Yes, we offer worldwide shipping for our physical products. Please refer to the shipping times above for estimates based on your location.
8. What payment methods do you accept?
We accept the following payment methods:
- Major credit cards (Visa, MasterCard, American Express)
- PayPal
All payments are processed securely, and we do not store your payment information.
9. Can I cancel or modify my order after placing it?
Once your order has been processed, we are unable to make changes or cancellations. If you wish to cancel or modify your order, please contact us as soon as possible at info@spacegeek.co.uk, and we will do our best to assist you before the order is processed.
10. How can I contact customer support?
If you have any additional questions or need help with your order, feel free to reach out to us at info@spacegeek.co.uk, and we’ll get back to you as soon as possible.
We hope this FAQ page answers your questions! For any other inquiries, don’t hesitate to get in touch with us.